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Entries Tagged ‘Five9’

Five9 Announces Availability of New Cloud-Based Self-Service IVR with Speech Recognition

PLEASANTON, Calif. – November, 2010 – Five9 Inc., the market leader in on-demand call center software, announced availability today of their on-demand Interactive Voice Response (IVR) with Speech Recognition, a new offering within the Five9 Virtual Call Center Release 8 product line. Self-Service IVR with Speech Recognition may be ordered from Five9 as a standalone […]

Five9 Highlights its Cloud Computing Platform for Call Centers at SuiteCloud 2010 in San Francisco

Five9, Inc., the leader in on-demand call center software announced today its participation in NetSuite’s SuiteCloud 2010, a global conference on cloud computing. Five9 is exhibiting the industry-first Cloud Computing Platform for Call Centers at the SuiteCloud Expo. SuiteCloud 2010 takes place at the InterContinental Hotel in San Francisco, from Tuesday, April 13th to Friday […]

  
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    • What the ‘versatilist’ trend means for IT staffing February 20, 2018
      According to Gartner, by 2021, 40 percent of IT staff will be “versatilists,” holding multiple roles. Moreover, most of these roles will be business-related, rather than technology-related, it predicts.Furthermore, by 2019, IT technical specialist hires will fall by more than 5 percent. Gartner predicts that 50 percent of enterprises will formalize IT versatilist profiles and […]
    • Rethinking cloud ROI: Come for cost savings but stay for agility February 16, 2018
      Companies are moving away from the traditional operations-oriented ROI model, and now look toward agility as the core metric to determine value. That’s clear in a new report called “How Enterprises Are Calculating Cloud ROI—And Why Some Enterprises Are Moving Ahead Without It,” from ISACA.Although this is new to many enterprises and analysis firms, it’s not new […]
    • The evidence is in: The cloud’s advantages are now clear to business February 13, 2018
      One of the likely outcomes of moving to the public cloud is altering how products are designed, a recent Harvard Business Review article shows. With cloud, there is closer collaboration between corporate IT departments and business units—sales, finance, forecasting, and even customer interaction. In fact, the HBR article shows that many IT departments have jointly […]