February 20th 2012 — ProtoCall One, the contact centre solutions and services innovator and Genesys specialist, has opened a demonstration facility in its Buckinghamshire UK headquarters dedicated to demonstrating how its G-Cloud™ Genesys Software as a Service (SaaS) can help contact centre leaders to deliver exceptional customer experience, improve workforce effectiveness, increase customer loyalty and reduce future operating costs.

  • Customised test-drive experience offers contact centre leaders a real-world simulation of their future operation
  • Offers ‘vision of the future’ for  customer contact cost reduction and increased customer service performance

We all know the economic context that every business must plan for in 2012 – the focus on reducing costs whilst increasing customer service levels – in effect, doing more with less! Clearly flexibility and agility are the new watchwords for business success. The latest contact centre SaaS technology can be the catalyst enabling contact centre operators to make improvements that are quick to implement, with low capital expense.

ProtoCall One’s G-Cloud™ is the UK’s first and only Software as a Service delivering the Genesys functionality only previously available to enterprise organisations as a premise-based offer. It exploits advancements in cloud-based infrastructure to enable the rapid deployment of contact centre agents. It is available with no capital expenditure, low set-up costs and a convenient monthly fee, bringing it into the reach of more contact centre operators, regardless of geography and size. G-Cloud’s innovative modular design enables the user to choose only the Genesys functionality they need to improve how their business connects with its customers across multiple contact channels including email, web chat, SMS and social media. Harnessing the power of Genesys software, G-Cloud™ can be used to overcome a number of contact centre challenges around not only Multi-channel contact routing but also Workforce Optimisation, Telephone Self-Service and Performance Analytics.

Rob Sherwin, head of marketing at ProtoCall One commented “We encourage contact centre managers to visit our new demonstration facility to discover the new ways that they can interact with their customers – not only by using traditional channels like voice and email but also by monitoring and responding to new Social Media channels like Facebook and Twitter. Using some basic information provided by the visitor we can personalise their experience by bringing to life how G-Cloud™ delivers the many benefits of the cloud.”

Jason Sparks, commercial director at ProtoCall one added “Our customised test-drive experience is proving popular by enabling contact centre leaders to view a real-world and relevant simulation of their own operation. Focusing on how G-Cloud™ solves their particular business challenges, whether that be using multi-channel, workforce optimisation, self-service or outbound contact, represents a good, contextual investment of their time.”

Contact centre leaders wishing to learn more about G-Cloud™ and to arrange a personalised test-drive should click here: 

About ProtoCall One
ProtoCall One delivers innovative contact centre solutions and services. We are experts in Genesys, the world’s leading provider of customer service and contact centre software, with experience of over fifty global deployments. Our unique blend of operational and technical know-how, combined with the powerful Genesys feature set, enables our customers to deliver positive business outcomes like exceptional customer experience; improved workforce effectiveness; increased customer loyalty; and reduced operating costs.

Our solutions address key challenges in the areas of Multi-channel Communications, Workforce Optimisation, Self-service and Performance Analytics, and Outbound Contact. Customers choose the desired functionality, and how they want it delivered – whether via their existing infrastructure, in the cloud, or as a fully managed service. We then deliver a wide range of customised services to help them realise the benefits they need, quickly.

Customer service leaders work with us not just because of our unparalleled contact centre and Genesys know-how, but because we are agile, easy to do business with, and we demystify the seemingly complex. Through our offices in the UK, India and Australia we work with leading global and local brands like BP, BT, Cable&Wireless Worldwide, NSPCC and Serco.

ProtoCall One sales enquiries:
Jason Sparks, commercial director, ProtoCall One
Tel: +44 (0)7966 076585. Email: jsparks@pc-1.co.uk

ProtoCall One marketing enquiries:
Rob Sherwin, head of marketing, ProtoCall One
Tel: +44 (0) 07765 231023. Email: rsherwin@pc-1.co.uk


SOURCE: ProtoCallOne (News) “All Rights Reserved By Original Source”